This help Centre provides tutorial videos including troubleshooting for connecting to and for using the main features of the Spine Tango Registry.
You can get a password by clicking on the forgotten password link on the login page. This will only work if you have an email address registered against your account. If you don’t have an email address or encounter any difficulty please contact your Clinic or Department Administrator in the first instance.
You need to use your password within 24 hrs of it being generated or it will expire. You should reset your password via the forgotten password link on the login page (please ensure you have registered your account with a current email address).
You have to change your password at least 10 times before you can reuse a password. The system will reject any reused password that has not had at least 10 other passwords following its first use.
Your password needs to be a minimum of 8 characters long and include 3 of the 4 criteria stipulated.
When you enter your password and hit return, the password is encrypted and produces the maximum number of characters to make it undetectable. A security feature is attached to the password to protect the users from
'Password Sniffing'. This is when hackers may try to intercept passwords during the log in process. With this feature, it is nearly impossible to steal anyone's password when they are logging in.
Your password is encrypted and produces the maximum number of characters to make it undetectable when you enter it. If you copy and paste the encrypted version of the password, it fails. You have to re-enter the password correctly and the system will re encrypt it before processing. The encryption changes each time.
You get the option for both Clinic and Department because your account has been created at Clinic level which is the highest level for a site. At Clinic level, you can see all departments that are available at your site. If you do not need access at clinic level, please inform your local administrator and your access will be changed to department level only.
You can use a work or personal email address as long as the email address belongs to you. Please do not use another person’s email address as you will be unable to use features that require information to be sent to your email address for action. Passwords are also sent to this address.
You cannot share your account with anyone else. If another person needs access to the system, please make a request to your local administrator and an account will be created for the other person. This system does not support account sharing.
First name and Last name are the only mandatory fields. We recommend that you provide your email address as you will otherwise be unable to use the forgotten password feature.
As long as the address used is accurate, the user can decide which of their addresses to use.
Contact your local administrator who can reset your password for you. Failing this please send an email tohealth_servicedesk@northgateps.com with your request.
From the Admin dropdown menu, select people and add (first name and last name are mandatory). Select the ‘Set as user?’ check-box and click on the User Information tab and enter a Username. To add an e-mail address, in the Methods of Communication section of the General Details tab, click Add, select a Type of E-mail and enter and save an e-mail address. Once this has been completed and the whole form saved, a password will be generated which the system can email to the user if an email address exists or can be copied by the admin and given to the new user.
From the Admin dropdown menu, select people and search, enter some details to find the person. Once the user had been found, click on View and select reset password and a new password will be generated on the screen for the administrator to copy and share with the user.
From the Admin dropdown menu, select people and search, enter some details to find the person. Once the user had been found, select the record and edit the user’s profile. You can add an email address by adding an email as a method of communication.
The maximum height that can be entered is 280cm. The minimum height is 50cm. The maximum weight that can be entered is 399kg and the minimum weight is 4kg. Any measurements entered outside this range will default to the closest min or max measurement.
Click on the save icon/button on the page. This button saves all pages at the same time so you may get error messages if you haven’t completed all sections.
If you enter any information on a page, you have to click on the save button before you change the language or you will lose all the information entered. If you save, the information is retained when you change the language.
Please send an email to health_servicedesk@northgateps.com requesting the addition of a new/missing supplier.
You can add new components to the list by using the ‘Add components’ feature. This will change in time and a revised method on adding components will be shared.
This is standard browser functionality. You need to ensure the question is not at the bottom of the page before you click on the drop down list. If you scroll down to enable enough space at the bottom of the page for a drop down list, the list does not hide any part of the question.
Please contact your local administrator to inform them of the discrepancy. They are able to update your Surgeons list. In their absence, send an email to health_servicedesk@northgateps.com
Select the form you wish to move, click on the move icon in the banner above the form and select the case (from the drop down list) that you wish to move the form to. This will move the form from the current case, to the selected case. A form can only be moved if it has not been submitted. If the form has been submitted, it has to be ‘unsubmitted’ to enable the move functionality.
Historic data is being made available in tranches. Please contact your local administrator to find out when your data will be available or send an email to health_servicedesk@northgateps.com with your enquiry.
Your clinic is likely to be one of those using randomised MRNs. Please contact your local administrator who will provide you with the cross reference from your previous MRN number to the available randomised number on the system. If there are unable to help, send an email to health_servicedesk@northgateps.com with your enquiry.
Your clinic is likely to be one of those using randomised MRNs. Please contact your local administrator who will provide you with the cross reference from your previous MRN number to the available randomised number on the system. If there are unable to help, send an email to health_servicedesk@northgateps.com with your enquiry.
Historic data is being made available in tranches. Please contact your local administrator to find out when your data will be available or send an email to health_servicedesk@northgateps.com with your enquiry.
The simplest way to extract your data is by using ‘Simple export by forms’. This can be found by clicking on the ‘Search’ drop down menu and selecting ‘Simple export by forms’. A user guide for this feature is available from the ‘Resources’ tab.
Yes it is. Some names were amended on transition. If the name is incorrect, please raise this with your local administrator who can amend this or send an email to health_servicedesk@northgateps.com
There are a number of ways to choose a date. You can either type it in using the format dd/mm/yyyy or you can select the date using the calendar by clicking on the calendar icon and choosing the required date. You can also navigate to the required year by clicking on the month and year at the top of the calendar. If you click on this a number of times, you will get a view of the calendar showing various years to select. You can then drill down to the required date using the arrows on either side of the header if required.
Yes it is. Click on the Patient icon on the dashboard or click on the ‘Add patient’ button from the Search page.
For technical issues
(08:00–18:00 Monday - Friday UK time)
Registration and further information on the registry
This website uses cookies to give you the best possible experience. By using this website, you agree to the use of cookies. Detailed information can be found in our privacy policy .
Note on the processing of your data collected on this website by Google in the USA:
By accepting statistical or marketing cookies, you consent to your data being processed in the USA in accordance with Art. 49 para. 1 p. 1 lit. a) GDPR. The USA is rated by the European Court of Justice as a country with an insufficient level of data protection according to EU standards. In particular, there is a risk that your data may be processed by US authorities for control and monitoring purposes, possibly without the possibility of legal remedies. Your consent is voluntary and can be revoked at any time. You can configure cookies settings on the cookies page.